Frequently Asked Questions - Shipping

PLEASE NOTE: US Postal Service (First Class & Priority Mail) and UPS (Ground & 3 Day) are experiencing delays in delivery. If you placed your order using one of these services, your order is on the way, but both are experiencing longer than anticipated delays and may result in your order taking longer to be delivered. We are sorry for the delays.



What are my shipping options?

All orders shipped within the continental U.S. ship FREE via US Postal Service (USPS), with the option to upgrade to UPS Ground for $15.00 (Alaska, and Hawaii orders are subject to added fee).  

Guam and the Virgin Islands shipping method is US Priority Mail for all deliveries and ships FREE. Puerto Rico shipments can only be shipped via US Postal or Priority Mail.

Priority delivery options where available: US Priority Mail (2-3 business days) is $10, US Priority Express (1-2 business days) is $17.50, UPS 2nd Day Air is $30.00 and UPS Next Day Air is $75.00.

We are NOT affiliated with Amazon Prime shipping - even if you check out using your Amazon login.

Please note: UPS cannot ship to P.O. Boxes.

According to PANDORA's regulations, we are NOT permitted to ship outside the United States, Puerto Rico, Guam, the Virgin Islands and APO.

Purchasing Pandora Packaging (boxes) in bulk may result in additional shipping charges due to weight. You will be notified after placing order for actual shipping charges.

Should you have any questions regarding shipping methods and anticipated delivery times, please contact our customer service team at 800-878-7868, or chat with us online.

When Can I Expect My Order?
Are High-Value Orders shipped Signature Required?
Any PANDORA order valued at $500 or more will be sent Signature Required. Packages will not be left due to the high value. If you will be shipping to a location where someone will not be available to sign, consider other locations to where the package can be shipped and signed for, such as a work address. Otherwise, you can log into UPS My Choice and sign a waiver with UPS stating the package can be left and and UPS are no longer liable for loss or theft.
Can I change the address on my order?

All shipping addresses should be verified before submitting your order. If any shipping information is incorrect, you may incur a fee for re-directing a UPS shipment to the correct address, fee dependent on current location and new re-routing address. We are unable to re-direct orders shipped by US Postal Mail. Orders are processed very quickly; please contact our customer service team immediately at 800-878-7868 or to report any errors to avoid this fee.

How do I track my order?

When your order is processed a tracking number is generated and will be emailed to you within 24 hours of package pickup by UPS or US Postal Service. Please note that a label is generated prior to packaging your order. You will receive a notification that a label has been generated - this does not indicate that it is in the hands of the shipper, it may be picked up that evening or the following business day for transit depending on the time order was received. You can use the tracking number from the email to check on the status of your package.

US Postal Mail orders are sent using UPS Mail Innovations. Your order will be trackable via the website. Packages will initially travel via UPS to get to a local US Postal Mail hub near you, then it will be delivered via your local post office carrier to its final destination.

What do I do if products are incorrect or missing from my order?

If items are missing or incorrect from your order contact our customer service team at 800-878-7868 or A return label may be sent to you if there was a fulfillment error. Claims must be received within 14 days of purchase date.

What do I do if I received a damaged package?

If you receive a package that has been damaged or tampered with in transit contact our customer service team for assistance at 800-878-7868 or Save all packaging as it may be examined to process a claim with UPS or US Postal Mail. Do not contact UPS directly as all UPS inquiries must go through our customer service department.

I believe my package is lost. What do I do?

If tracking shows no movement in several days toward final delivery location OR if package tracking information shows a delivery has been made but cannot be found (first please check all possible locations package may have been left: all doorways, porches, entryways, mailbox, etc. & check with all persons in household as well as neighbors) contact our customer service team for assistance at 800-878-7868 or Do not contact UPS directly as all UPS inquiries must go through our customer service department.