PANDORA Returns & Exchanges
How long do I have to return or exchange my purchase?
Your complete satisfaction is our goal. Purchases may be returned for full credit 30 days from purchase. The purchase amount will be refunded less any expedited shipping expenses in the same form of payment received.
Holiday returns: Orders placed during the holiday period beginning November 1st have a return policy extended through January 31st. If you purchased an item during this time, you will have until the 31st of January to return it.
Returns will be processed 7-10 days from date of receipt.
How do I exchange an item I purchased?
Simply go to BeCharming.com/returns and look up your order number. When selecting reasons for return, choose Exchange. Enter the size or item number of the item you would like to receive as an exchange. You can add additional comments as well.
Once you submit, you will receive a label to send back the item. Once we receive the item, we will process the exchange and send the replacement within 7-10 business days.
If there are any questions, we will reach out to you directly.
How do I return an item?
To return an item, go to BeCharming.com/returns and search for your order number. You will be walked through the steps of the return process.
Select the item(s) you wish to return along with any additional comments. We highly recommend using a padded envelope to ship the item(s) back. If we do not receive the product, we cannot issue a refund. Once received and processed, we will refund the value of the returned item(s) to the credit card used in the original method of payment. Please include a daytime phone number of where we can reach you should we have any questions regarding the return.
You will receive a shipping label to print out and send the item(s) back to us.
How should I package a return or exchange before sending to BeCharming.com?
Ship your return/exchange items in a padded envelope or box by US Postal Mail or UPS. It is not necessary to include gift packaging or catalogs. If we do not receive the product, we cannot honor an exchange or issue a refund.
What address should I send returns or exchanges to?
Ship items to be returned or exchanged to:
8306 Tamarack Village #401
Woodbury, MN 55125