PANDORA Charms

Contact Us

For a quicker response to any order inquiries, please be sure to enter your order number. If you placed your order as a guest you cannot check the status of your order online as you opted out of having an account with us. If you have not received an email confirmation of your order, please check your spam filter before contacting us.

If you placed your order by logging in with Amazon, we need to know the email address linked to your Amazon account, as that is what your order will be under.

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Customer Service Hours

Our Online Customer Support Hours:

Due to COVID-19, we encourage you to email our customer service instead of call / voicemail due to our reduced hours:

Mon: 9am - 5pm CST
Tues - Fri: 10am - 4pm CST
Sat: 10am - 2pm CST
Sun: Closed

Contact by Phone

Internet Orders / Online Inquiries

(800) 878-7868

Mall of America Store

(952) 252-1495 or (866) 700-6016