Frequently Asked Questions - Shipping
What are my shipping options?
All orders under $100 shipped within the continental U.S. ship FREE via US Postal Service (USPS via UPS Mail Innovations), with the option to upgrade to UPS Ground for $7.50. Orders over $100 shipped within the continental U.S. ship FREE via regular UPS Ground (Alaska, and Hawaii orders are subject to added fee).
We are NOT afilliated with Amazon Prime shipping - even if you check out using your Amazon login.
Puerto Rico, Guam, the Virgin Islands, and APO’s shipping method is US Priority Mail for all deliveries, and is $10.
Priority delivery options where available: UPS 3-Day (which is a 3-4 business day service - not available to Hawaii & Alaska) is $10, UPS 2nd Day Air is $12.50, UPS Next Day Air is $17.50, and UPS Next Day Saturday is $35.
Please note: UPS cannot ship to P.O. Boxes.
According to PANDORA's regulations, we are NOT permitted to ship outside the U.S., including Canada.
When Can I Expect My Order?
Can I change the address on my order?
All shipping addresses should to be verified before submitting your order. If any shipping information is incorrect, you may incur a $20 fee for re-directing a UPS shipment to the correct address. We are unable to re-direct orders shipped by US Postal Mail. Orders are processed very quickly; please contact our customer service team immediately at 800-878-7868 or email@example.com to report any errors to avoid this fee.
How do I track my order?
When your order is processed a tracking number is generated and will be emailed to you within 24 hours of package pickup by UPS or US Postal Service. Please note that a label is generated prior to packaging your order. You will receive a notification that a label has been generated - this does not indicate that it is in the hands of the shipper, it may be picked up that evening or the following business day for transit depending on the time order was received. You can use the tracking number from the email to check on the status of your package.
US Postal Mail orders are sent using UPS Mail Innovations. Your order will be trackable via the UPS.com website. Packages will initially travel via UPS to get to a local US Postal Mail hub near you, then it will be delivered via your local post office carrier to it's final destination.
What do I do if products are incorrect or missing from my order?
If items are missing or incorrect from your order contact our customer service team at 800-878-7868 or firstname.lastname@example.org. A return label may be sent to you if there was a fulfillment error. Claims must be received within 14 days of purchase date.
What do I do if I received a damaged package?
If you receive a package that has been damaged or tampered with in transit contact our customer service team for assistance at 800-878-7868 or email@example.com. Save all packaging as it may be examined to process a claim with UPS or US Postal Mail. Do not contact UPS directly as all UPS inquiries must go through our Customer Service department.
I believe my package is lost. What do I do?
If tracking shows no movement in several days toward final delivery location OR if package tracking information shows a delivery has been made but cannot be found (first please check all possible locations package may have been left: all doorways, porches, entryways, mailbox, etc. & check with all persons in household as well as neighbors) contact our customer service team for assistance at 800-878-7868 or firstname.lastname@example.org. Do not contact UPS directly as all UPS inquiries must go through our Customer Service department.