Frequently Asked Questions - Shipping
What are my shipping options?
All orders under $85 shipped within the continental U.S. ship FREE via US Postal Service (USPS via UPS Mail Innovations), with the option to upgrade to UPS Ground for $7.50. Orders over $85 shipped within the continental U.S. ship FREE via regular UPS Ground (Alaska, and Hawaii orders are subject to added fee).
Puerto Rico, Guam, the Virgin Islands, and APO’s shipping method is US Priority Mail for all deliveries, and is $10.
Priority delivery options where available: UPS 3-Day (which is a 3-4 business day service - not available to Hawaii & Alaska) is $10, UPS 2nd Day Air is $12.50, UPS Next Day Air is $17.50, and UPS Next Day Saturday is $35.
Please note: UPS cannot ship to P.O. Boxes.
According to PANDORA's regulations, we are NOT permitted to ship outside the U.S., this includes Canada. You will not be able to select Canada or other countries to ship to.
When Can I Expect My Order?
Can I change the address on my order?
All shipping addresses should to be verified before submitting your order. If any shipping information is incorrect, you may incur a $20 fee for re-directing your shipment to the correct address. We are unable to re-direct orders shipped by US Postal Mail. Orders are processed very quickly; please contact our customer service team immediately at 800-878-7868 or service@PandoraMOA.com to report any errors to avoid this fee.
How do I track my order?
When your order is processed a tracking number is generated and will be emailed to you within 24 hours of package pickup by UPS or US Postal Service. You can use the tracking number to check on the status of your package.
What do I do if products are incorrect or missing from my order?
If items are missing or incorrect from your order contact our customer service team; a return label may be sent to you if there was a packaging error. Claims must be received within 14 days of purchase date.
What do I do if I received a damaged package?
If you receive a package that has been damaged or tampered with in transit contact our customer service team for assistance at 800-878-7868 or service@PandoraMOA.com. Save all packaging as it may be examined to process a claim with UPS or US Postal Mail. Do not contact UPS directly as all UPS inquiries must go through our Customer Service department.
I believe my package is lost. What do I do?
Once package tracking information shows a delivery has been made, please check all possible locations package may have been left: all doorways, porches, entryways, mailbox, etc. Check with all persons in household and check with neighbors. If the package is not found, contact our customer service team for assistance at 800-878-7868 or service@PandoraMOA.com. Do not contact UPS directly as all UPS inquiries must go through our Customer Service department.