Frequently Asked Questions - Shipping


What are my shipping options?

All orders under $100 shipped within the continental U.S. ship FREE via US Postal Service (USPS via UPS Mail Innovations), with the option to upgrade to UPS Ground for $7.50. Orders over $100 shipped within the continental U.S. ship FREE via regular UPS Ground (Alaska, and Hawaii orders are subject to added fee).  

We are NOT afilliated with Amazon Prime shipping - even if you check out using your Amazon login.

Puerto Rico, Guam, the Virgin Islands, and APO’s shipping method is US Priority Mail for all deliveries, and is $10.

Priority delivery options where available: UPS 3-Day (which is a 3-4 business day service - not available to Hawaii & Alaska) is $10, UPS 2nd Day Air is $12.50, UPS Next Day Air is $17.50, and UPS Next Day Saturday is $35.

Please note: UPS cannot ship to P.O. Boxes.

According to PANDORA's regulations, we are NOT permitted to ship outside the U.S., including Canada.

When Can I Expect My Order?
PLACED ON Sunday Monday Tuesday Wednesday Thursday Friday Saturday
SHIPS ON* Mon Tues Wed Thurs Fri Mon Mon
- US Postal US Postal packages are shipped via UPS Mail Innovations.
Varies based on delivery location: 2-14 business days
- UPS Ground Varies based on delivery location: 2-7 business days
(not available for Puerto Rico or Virgin Islands)
- US Postal Priority (2-3 business days) Wed/Thurs Thurs/Fri Fri/Sat Sat/Mon Mon/Tues Wed/Thurs Wed/Thurs
- UPS 3 Day (3-4 business days) Thurs/Fri Fri/Mon Mon/Tue Tue/Wed Wed/Thurs Thurs/Fri Thurs/Fri
- UPS 2nd Day Air Wednesday Thursday Friday Monday Tuesday Wednesday Wednesday
- UPS Next Day Air Tuesday Wednesday Thursday Friday Monday Tuesday Tuesday
- UPS Next Day Saturday         Saturday    

* Please note: US Postal Mail and UPS Ground delivery times are estimates. Processing and delivery are based on regular business days (Monday - Friday) and exclude holidays. is not responsible for delivery delays due to weather, delivery carrier factors, customer error, holiday-related delays or any other unforeseen delays related to transit. 3 Day not available for Hawaii & Alaska. Shipments to Guam & Puerto Rico must choose US Postal option, UPS is not available.

Expedited shipping fees are NOT refundable should you choose to return your order.

High Value Orders - Signature Required
Any PANDORA order valued at $500 or more will be sent Signature Required. Packages will not be left due to the high value. If you will be shipping to a location where someone will not be available to sign, please contact us to release liability for the package to be left without signature.
Can I change the address on my order?

All shipping addresses should to be verified before submitting your order. If any shipping information is incorrect, you may incur a $20 fee for re-directing a UPS shipment to the correct address. We are unable to re-direct orders shipped by US Postal Mail. Orders are processed very quickly; please contact our customer service team immediately at 800-878-7868 or to report any errors to avoid this fee.

How do I track my order?

When your order is processed a tracking number is generated and will be emailed to you within 24 hours of package pickup by UPS or US Postal Service. Please note that a label is generated prior to packaging your order. You will receive a notification that a label has been generated - this does not indicate that it is in the hands of the shipper, it may be picked up that evening or the following business day for transit depending on the time order was received. You can use the tracking number from the email to check on the status of your package.

US Postal Mail orders are sent using UPS Mail Innovations. Your order will be trackable via the website. Packages will initially travel via UPS to get to a local US Postal Mail hub near you, then it will be delivered via your local post office carrier to it's final destination.

What do I do if products are incorrect or missing from my order?

If items are missing or incorrect from your order contact our customer service team at 800-878-7868 or A return label may be sent to you if there was a fulfillment error. Claims must be received within 14 days of purchase date.

What do I do if I received a damaged package?

If you receive a package that has been damaged or tampered with in transit contact our customer service team for assistance at 800-878-7868 or Save all packaging as it may be examined to process a claim with UPS or US Postal Mail. Do not contact UPS directly as all UPS inquiries must go through our Customer Service department.

I believe my package is lost. What do I do?

If tracking shows no movement in several days toward final delivery location OR if package tracking information shows a delivery has been made but cannot be found (first please check all possible locations package may have been left: all doorways, porches, entryways, mailbox, etc. & check with all persons in household as well as neighbors) contact our customer service team for assistance at 800-878-7868 or Do not contact UPS directly as all UPS inquiries must go through our Customer Service department.