What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express. All payment information submitted online is encrypted and secure. You must have a US issued credit card, as well as a US mailing and shipping address
What are my shipping options?
Please visit our Shipping Inquiries section for answers to common shipping questions.
What is the return & exchange policy?
Your complete satisfaction is our goal. Purchases may be returned for full credit 30 days from purchase. The purchase amount will be refunded less shipping expenses in the same form of payment received.
Holiday returns: Orders placed during the holiday period beginning November 1st have a return policy extended through January 31st. If you purchased an item during this time, you will have until the 31st of January to return it.
For more information visit Returns & Exchanges.
Can I return or exchange items purchased online at PandoraMOA.com at my local store?
With a receipt, you may return or exchange items at our PANDORA Store locations at Mall of America, Ridgedale Center and Rosedale Center. Other stores are not associated with our franchise business and it is at the discretion of their management and staff if they will accommodate your request.
Was my online order placed?
To confirm your order was placed, check your email for an automated confirmation that your order was received. The email may appear in your junk/spam folder as a result of your email settings. If you do not receive confirmation, it is possible there was an error in your order, or you may have entered an incorrect email address.
Why won’t my order go through?
Please review the following information when placing your order:
- Name is entered as it appears on the card
- Billing address matches the card being used
- Credit/Debit card is valid, has not expired
- You must have a US issued credit card, as well as a US mailing and US shipping address.
Why does my bank account show a transaction even though the order didn’t go through?
When placing an online order, your bank immediately puts a hold on those funds for the retailer to capture funds during order processing. During order processing, if the information provided during checkout does not match the information on the credit card being used, the funds captured will be denied and the order will not be processed. Your bank may hold the funds as unavailable until the authorization/hold expires. This hold will typically drop off in 3-5 business days. Please contact your bank if you have any further questions regarding fund holds.
How do I track my order?
When your order is processed a tracking number is generated and will be emailed to you within 24 hours of package pickup by UPS or US Postal Service. You can use the tracking number to check on the status of your package.
What do I do if products are incorrect or missing from my order?
If items are missing or incorrect from your order contact our customer service team; a return label may be sent to you if there was a packaging error. Claims must be received within 14 days of purchase date.
What do I do if I received a damaged package?
If you receive a package that has been damaged or tampered with in transit contact our customer service team for assistance at 800-878-7868 or service@PandoraMOA.com. Save all packaging as it may be examined to process a claim with UPS or US Postal Mail. Do not contact UPS directly as all UPS inquiries must go through our Customer Service department.
I believe my package is lost. What do I do?
Once package tracking information shows a delivery has been made, please check all possible locations package may have been left: all doorways, porches, entryways, mailbox, etc. Check with all persons in household and check with neighbors. If the package is not found, contact our customer service team for assistance at 800-878-7868 or service@PandoraMOA.com. Do not contact UPS directly as all UPS inquiries must go through our Customer Service department.
Product prices represent the Manufacturer's Suggested Retail Price as set by PANDORA. Prices are subject to change without notice, and we are not responsible for typographical errors. If a pricing error were to occur there was no attempt to unlawfully harm any customer. If an error is made we will try to correct it as quickly as possible. It is never our intent to advertise with incorrect pricing, unfortunately mistakes can happen. Until an order is shipped a contract has not been entered into. If an item is ordered at a price listed online that is different from the current Manufacturer's Suggested Retail Price, you will be contacted before your order is processed. If a pricing error occurred and we as a company did not correct the error or contact you prior to the order shipping then we would honor said pricing error.
What if I order something that is no longer in stock?
We carry a very extensive inventory. However, due to the unpredictability of PANDORA inventory shipments, we cannot guarantee availability of all items featured on our site at all times. If an item is not in stock at the time your order is processed, the in-stock items will be shipped and you will be advised of the BACKORDER via email. Generally we are able to ship backordered items within 2-3 weeks. You will not be charged for backordered items until they can be shipped. Once available, backordered items will be processed then automatically shipped via our free shipping guidelines.
How secure is your website?
Our site is 100% safe and secure. We also do not share your information with any second parties. You can shop our site and feel with complete certainty, that your information will not be shared or sold.